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How Our AT&T U-Verse Outage Lasted 5 Days Longer Than It Should Have

Ron has his AT&T U-Verse cable TV, Internet access, and phone lines working now, but only after spending most of the past week fighting with AT&T. He could have had access back on Saturday, the...

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Instead Of Fixing His Computer, Sony Sends Him 7 Other Customers' Broken Ones

A man was waiting for Sony to send him a box and a shipping label so he could send his laptop off for repair. Instead, he got sent broken computers from seven other Sony customers. He even got a call...

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Reader Saves $400 Using YouTube To Fix Her Washer

The fable goes that the nice white-haired appliance guys are a dying breed and they’re way better than their outsourced, van-driving, retail store counterparts. But sometimes the local guy is just as...

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How To Beat HDTV "Customer Service"

If your HDTV set is malfunctioning you follow the advice most HDTV manufacturers put on their website, you can actually end up screwing yourself. Surprise, surprise. Here’s what you should do instead....

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Michael Dell Replaces High-End Laptop Previously "Fixed" With Black Marker,...

Jeremy’s 3D Alienware gaming laptop from Dell didn’t work right from its first bootup. It had blue screens of death and the video card needed swapping out. When he sent it in for repair, he got it back...

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Yes, Televisions Are Pretty Much Disposable Now

It seems like an ancient, lost world now, but there was once a time when people bought electronics or appliances, and when they broke down, they hired someone to repair the item and kept using it. This...

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The Samsung Repairman, Like The Great Pumpkin, Never Came On Halloween

(tsorningold)On Halloween night, the Samsung repairman rises out of the potato field and delivers working televisions to all of the couch potatoes of the world. He chooses only the most sincere couch...

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DirecTV’s Technicians Are Great, Their Scheduling System Is Not So Great

(Marianne O’Leary)Karen thinks that the technicians who come to service her DirecTV system are competent, professional, and just great. She has no complaints. Her problem is with the system that...

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Maytag Repair Bumbling Leaves Us Without Fridge For Five Weeks

” width=”175″ height=”122″ class=”size-full wp-image-10115867″ /> (J.G. Park)Kristine’s family has managed for a month without a refrigerator. Sure, if you’re a single person who subsists on...

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Nintendo Scratches My 3DS And Loses Data During Repair, Shrugs

(Great Beyond) Initially, Shawn thought that Nintendo had done a really great job repairing his 3DS. The control pad was working nicely. Only something wasn’t right: the pouch was missing where the SD...

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Now From Panasonic: The Disposable Plasma TV Set

Kevin spent a lot of money on a plasma TV from Panasonic just a few short years ago. Like many consumers, he assumed that the company would support a product that cost four figures for more than a...

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U.S. Sues Southwest For Not Paying $12M Fine Levied Over Improper Repairs

(David Transier)Here’s the thing about being fined by the U.S. government –– they won’t stop until you pay them. At least that appears to be the case with Southwest Airlines, which is being sued by the...

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Mechanics Say American Airlines Pressured Them To Commit Maintenance Fraud

(David Transier) Six months after the Federal Aviation Administration levied a fine against Southwest Airlines for safety violations related to airplane repairs, the agency announced it was...

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Honda Starting New Campaign Urging Consumers To Repair Recalled Vehicles

(frankieleon) After recalling 6.2 million vehicles for a Takata airbag defect that can spew pieces of shrapnel at passengers and drivers, Honda now plans to launch a multi-million dollar campaign...

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NHTSA Opens Investigation Into Nissan Airbag Sensor Recalls

(frankieleon) Recalls are more or less a pain for everyone involved. As the owner, you’re inconvenienced because your car should be safe and when a recall occurs you have to take it to a dealer for...

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Frontier Airlines Strands Passengers At The Gate For 18 Hours

(Adam Fagen) Passengers awaiting a flight from St. Louis to Denver over the weekend could have driven to their destination in less time than it took for their Frontier Airlines flight to actually...

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Amazon Officially Launches Program Connecting Customers To Local Service...

Amazon launched its Home Services program connecting consumers to service providers to install and fix their purchases. Amazon’s quest to touch every aspect of consumers’ lives continued today as the...

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FAA Once Again Fines Southwest Airlines For Maintenance Related Violations

(David Transier)For the second time in the last 12 months, Southwest Airlines is facing another fine from the Federal Aviation Administration because of safety issues; this time totaling $328,550. The...

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Takata Nixes Idea Of Airbag Victim Compensation Fund, For Now

Last month, in his first public address of the massive airbag defect linked to eight deaths and more than a hundred injuries, Takata CEO Shigehisa Takada announced the Japanese auto parts maker would...

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Amazon Expands Local Services Marketplace To 15 New Cities

Amazon expanded its Home Services program connecting consumers to service providers to install and fix their purchases. Despite a pending lawsuit claiming it stole provider lists from rival service...

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